Last Updated: June 7, 2026
Thank you for visiting TheTonyTorres.com. This Shipping, Refunds, Returns, and Exchanges Policy explains how orders, deliveries, refunds, returns, exchanges, cancellations, digital products, physical products, and service-related purchases are handled through TheTonyTorres.com.
By making a purchase through this website, you agree to the terms outlined below.
General Policy
TheTonyTorres.com may offer or link to books, written materials, scripts, digital downloads, merchandise, creative works, consulting services, coaching services, speaking-related offerings, event-related purchases, or other products and services.
Because different offerings may have different fulfillment methods, refund eligibility, return rules, exchange rules, and shipping timelines may vary depending on the type of item or service purchased.
Unless otherwise stated at the time of purchase, all sales are final once a digital item has been delivered, a service has begun, a custom project has started, an event reservation has been confirmed, or a physical item has shipped.
Shipping Policy
Shipping may be available for eligible physical products purchased directly through TheTonyTorres.com. Shipping availability, rates, carriers, delivery timelines, and service areas may vary depending on the product, destination, shipping provider, and fulfillment method.
Shipping estimates are provided for convenience only and are not guaranteed unless expressly stated. Delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, supply availability, payment review, customs processing, or other circumstances outside the control of TheTonyTorres.com.
TheTonyTorres.com is not responsible for shipping delays caused by carriers, third-party fulfillment partners, payment processors, customs agencies, or incorrect information provided by the customer.
Order Processing
Orders for eligible physical products are generally processed after payment has been successfully received and reviewed. Processing times may vary based on product availability, order volume, production requirements, fulfillment method, or third-party platform rules.
Customers are responsible for providing accurate billing, shipping, and contact information at the time of purchase. TheTonyTorres.com is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect or incomplete customer-provided information.
Shipping Costs
Shipping costs, delivery fees, handling fees, packaging fees, taxes, duties, and other related charges may be calculated at checkout or provided through the applicable third-party platform.
Unless otherwise required by law, shipping charges are non-refundable once an order has shipped.
If an order is returned due to an incorrect address, refusal of delivery, failure to pick up a package, or any other issue not caused by TheTonyTorres.com, the customer may be responsible for additional shipping costs, return fees, reshipment fees, or other related charges.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to a shipping carrier or fulfillment provider, responsibility for delivery timing and package handling generally shifts to the carrier or provider.
TheTonyTorres.com is not responsible for packages that are lost, stolen, delayed, misdelivered, marked as delivered but not received, or damaged in transit due to carrier handling.
Customers should contact the shipping carrier directly for delivery issues, tracking problems, missing packages, or claims. TheTonyTorres.com may, at its discretion, assist with reasonable documentation or review when possible, but replacement or refund is not guaranteed.
Damaged, Defective, or Incorrect Physical Items
If you receive a damaged, defective, or incorrect physical item purchased directly through TheTonyTorres.com, contact info@thetonytorres.com within 7 days of delivery.
Please include your name, order information, purchase date, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.
After review, TheTonyTorres.com may offer a replacement, exchange, store credit, partial refund, or refund depending on the situation, item condition, shipping circumstances, and product availability.
Returns for Physical Products
Eligible physical products purchased directly through TheTonyTorres.com may be considered for return within 14 days of delivery.
To be eligible for return, the item must be unused, undamaged, unaltered, and in the same condition in which it was received. The item must also include any original packaging, accessories, inserts, or materials when applicable.
Return requests must be approved before any item is sent back. Items returned without prior approval may not be accepted, refunded, exchanged, or returned to the sender.
Customers are responsible for return shipping costs unless the return is due to a verified error by TheTonyTorres.com.
Non-Returnable Items
The following items are generally not eligible for return, refund, or exchange:
Digital downloads, PDFs, scripts, templates, media files, downloadable written materials, online access materials, completed services, consulting sessions, coaching sessions, custom work, personalized items, commissioned work, event tickets, reservations, opened or used physical products, sale items, promotional items, and any item marked final sale at the time of purchase.
TheTonyTorres.com reserves the right to deny returns for items that are used, damaged, altered, incomplete, late, or otherwise ineligible under this policy.
Exchanges
Exchanges may be offered for eligible physical products when inventory allows. Exchanges are not guaranteed.
Exchanges are not available for digital products, downloadable materials, completed services, custom work, personalized items, event-related purchases, or purchases made through third-party platforms.
If an exchange is approved, the customer may be responsible for return shipping, reshipment costs, price differences, taxes, duties, or related charges unless the exchange is due to a verified error by TheTonyTorres.com.
Digital Products and Downloadable Materials
Digital products, downloadable files, scripts, written materials, templates, PDFs, media files, online access materials, or any other electronically delivered items are final sale once access has been granted, the file has been delivered, or the download link has been made available.
Refunds will not be provided for digital products due to buyer’s remorse, accidental purchase, failure to read the product description, change of mind, lack of use, personal preference, or incompatibility with a customer’s device, software, or platform.
If you experience a technical issue accessing a digital item purchased directly through TheTonyTorres.com, contact info@thetonytorres.com with your name, order information, purchase date, and a description of the issue.
Services, Consulting, Coaching, and Custom Work
Payments for services, consulting, coaching, writing, creative development, custom work, strategy sessions, speaking preparation, or similar professional services are generally non-refundable once work has begun, time has been reserved, materials have been prepared, or the service has been delivered in whole or in part.
Deposits, retainers, booking fees, project fees, and service payments may be non-refundable unless a separate written agreement states otherwise.
Missed appointments, late arrivals, cancellations, or rescheduling requests may be subject to the terms provided at the time of booking or in any applicable written agreement.
Event Tickets, Workshops, and Appearances
Tickets, reservations, workshops, speaking appearances, live events, virtual events, or other event-related purchases may be subject to separate refund, cancellation, transfer, or rescheduling terms.
Unless otherwise stated at the time of purchase, event-related purchases are final sale.
If an event is canceled or rescheduled, available remedies may include a refund, credit, transfer to a new date, or another remedy determined by TheTonyTorres.com or the applicable event platform.
Third-Party Purchases
Some books, merchandise, media, products, event tickets, or services mentioned on TheTonyTorres.com may be sold through third-party retailers, publishers, fulfillment services, ticketing platforms, payment processors, marketplaces, or external websites.
Purchases made through third-party websites are governed by that third party’s shipping, refund, return, exchange, fulfillment, cancellation, and customer service policies.
TheTonyTorres.com is not responsible for processing refunds, returns, exchanges, shipping claims, delivery issues, cancellations, chargebacks, or disputes for transactions completed outside of TheTonyTorres.com.
Refund Processing
Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment processor, bank, card issuer, or third-party platform used for the transaction.
Original shipping charges, delivery fees, handling fees, rush fees, processing fees, and similar charges are non-refundable unless otherwise required by law or expressly approved in writing.
TheTonyTorres.com is not responsible for delays caused by banks, payment processors, card issuers, carriers, or third-party platforms.
Cancellations
Cancellation requests must be submitted as soon as possible to info@thetonytorres.com.
Cancellation is not guaranteed. Orders may not be eligible for cancellation once they have been processed, shipped, fulfilled, downloaded, accessed, started, reserved, or delivered.
Service-related cancellations may be subject to separate written terms, booking rules, or project agreements.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, please contact info@thetonytorres.com so the issue can be reviewed and addressed.
Fraudulent, abusive, or bad-faith chargebacks may result in cancellation of access to digital materials, denial of future purchases, termination of services, refusal of future orders, and any other remedies available under applicable law.
How to Request Help
To request help with a shipment, refund, return, exchange, damaged item, defective item, incorrect order, cancellation, or digital access issue, email:
Please include your name, order information, purchase date, item or service purchased, shipping address if applicable, and a clear description of the issue.
Policy Updates
TheTonyTorres.com reserves the right to update, modify, or replace this Shipping, Refunds, Returns, and Exchanges Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website or purchase of products or services after any updates constitutes acceptance of the revised policy.